Customer Care

Our customers comfort comes first. If you feel uneasy about any content on our webpage, please do not hesitate to contact our support team via the CONTACT US page, or email your concern to

We will look into your matter asap as it is our highest priority to provide our customers with a joyful and lighthearted experience.

Terms and Conditions

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any Birdgirl & Albatross product unless agreed in writing by Birdgirl & Albatross.

By using our online store, you accept and agree to our Privacy Policy.

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.



While we do our best, we cannot guarantee that images shown on out online store represent the exact and actual products or their packaging. In particular, the colors shown may differ slightly of our products because the colors you see on your device show differently depending on the type of screen.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Birdgirl & Albatross’s trademarks is strictly prohibited.

The inclusion of any hyperlinks to third party websites does not imply Birdgirl & Albatross’s endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this online store is owned by or licensed to Birdgirl & Albatross. This online store or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your internet browser, or where specifically authorized by law or in writing by Birdgirl & Albatross.

Privacy & Safety


Personal information may be stored in various hard copy and computer files or programs used to administer our business. Such software may be stored on the cloud or on our servers.

By ordering from our online store you agree to share your personal data with our team to manage your order. You are obligated to provide us with correct information and you declare that all information provided is lawfully correct.

We ensure safety of your data for payment by working with PCI*. (Provided by SquarePay)

*What does PCI DSS compliance mean?

PCI DSS stands for Payment Card Industry Data Security Standard, which sets the requirements for organizations and sellers to safely and securely accept, store, process, and transmit cardholder data during credit card transaction to prevent fraud and data breaches.

The main purpose to store your information is to provide you with your products and service that you have requested from Birdgirl & Albatross.


Governing Law

We operate this online store from our offices in Australia; however, this website may be accessed throughout Australia and overseas. The laws of Australia govern these Terms. We make no representations that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the website.

Wholesale Inquiries

Hello fellow soul seeker,

Birdgirl & Albatross loves to be asked to spread its wings and fly around the world.

If you'd like to be the wind beneath our wings, and distribute our brand in stores near you, please send an eMail to with the following information:

 Store Name

 Store Address

 Contact Name

 Contact Number




Transactions and Ownership


All pricing stated on the online store platform are Australian Dollar. All product prices shown include GST. for Australia only.


Birdgirl & Albatross accepts payment via credit cards from Visa and MasterCard purchased via our payment provider SquarePay. Depending on your card, you may have to pay additional purchase fees. Please check with your card provider for more details. For our overseas customers, we are not liable for any costs associated with exchange rates or bank fees. Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request.



Title in the products will not pass to you until the later of delivery or when your payment has been processed or otherwise received by us. If your payment is declined or reversed for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you on delivery to your nominated address. It is your responsibility to ensure that you enter delivery address details correctly.


Payment Methods

- All major Credit

- Debit Cards