FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Where are you based?


Birdgirl & Albatross is based at the ocean front of Sydney, Australia. As an Australian based brand, Birdgirl and Albatross would like to acknowledge the Gadigal people who are the Traditional Custodians of this land.




How long does the shipping take?


Until the world returns to a new "normal" under the impact of Covid-19, our shipping times vary due to the recipient's location.

Within Australia, allow shipping to take up to 10 business days, depending on location and public holidays.

Airmail is used for all international orders. Current international shipping standards are aproximately16-21 days. This may vary depending on the recipients country's import restrictions. Birdgirl & Albatross does not take responsibility for loss or damage occurring under customs observation outside of Australia.




Where is my product manufactured?


Birdgirl & Albatross products are designed in Australia and sources worldwide. We are firm believers in supporting small businesses and building a strong relationship with ethically correct productions.

Wecurrently work with ethical clothing manufactured in Europe and Asia.




What is ethically correct production?


We only work with ethically correct manufactures. That means all businesses treat all parties fairly, with balanced work hours, appropriate compensation and thorough protection against injury.




What does holistic mean?


Holistic is an adjective that describes things related to the idea that the whole is more than the sum of its parts. In other words, that the entirety of something must be considered instead of just considering its parts. This philosophy is called holism, and that's where the word holistic comes from. *source dictionary.com